+91 9512200414

402, Aurum Offices, Isckon - Vasna Road,
Vasna, Baroda - 390015

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©2018 by Lenora Jewels.

SHIPPING & DELIVERY POLICY

We at Lenora Jewels are committed to deliver your order with good quality packaging within the earliest time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition and in the shortest span of time we ship through reputed courier agencies only. If there is no courier service available in your pin code, we will ship your items via Government Registered Parcel or Speedpost. Orders are shipped within 3-7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Lenora Jewels is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Lenora Jewels is in no way responsible for any damage to the order while in transit to the buyer. All major credit cards are accepted.

Shipping & Delivery Charges

Lenora Jewels may change the shipping/delivery charges without any prior notice. You should check this page from time to time to ensure that you are happy with any changes. The shipping charges is based on the weight of the products. For multiple products ordered the website adds up the weight of all the individual products and charges a single shipping fee which is based on the total weight of the items in your cart and the predefined weight slabs.

The weight of the product has been built in into the website .Weight slabs are defined in the system based on which the shipping charges are calculated for a single product / multiple products.

 

How long does it take for an order to arrive?

Orders are dispatched within 3-7 working days or as per the delivery date specified at the time of placing the order. Most orders are delivered within 5 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

For pincode where our logistic partner doesnt have serivce orders will be dispatched thorught India Post.

 

What if the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9512200414 or email us at lenorajewels@gmail.com mentioning your Order ID.

 

What if i am not available at the shipping address during the time of delivery ?

A total of 3 Delivery attempts will me made to your address after which the package will be sent back to our registered office by the courier company. If the customer request re-delivery of the returned order then the additional shipment charges have to be borne by the customer which will be duly intimated via email.